Union Bank Customer Care Line, How to Make a Complaint

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Union Bank Customer Care Line, How to Make a Complaint.

In this article, you finally will learn how to reach out to the Union Bank customer care line to make all your complains. Union Bank support care helps solve all the problem you encounter while banking with them.

Union Bank Customer Care Line

You can make a complaint through any of Union Bank contact channels (WhatsApp, email, phone, social media) or visit any of their branches.

You can make a complaint through any of Union Bank contact channels (WhatsApp, email, phone, social media) or visit any of their branches.

WhatsApp: 09070070001
UnionCare: +234-1-2716816 and 07007007000
Whistle Blower Hotlines: 0800TIPOFFS (0800 847 6337)
Email: [email protected]

How to Make a Complaint?

You can make a complaint through any of our contact channels (email, WhatsApp, phone, social media) or visit any of our branches.

Basic Information You Will Need to Make a Complaint

You will need the following:

• Full name
• Account Number
• What product or service the complaint is about
• Description of the complaint
• Date of transaction and amount involved (if applicable)
• Documents which support the complaint (if applicable)

Can I make a complaint on behalf of someone else?

When a complaint is received on behalf of someone, we would require written authorization of the customer or estate trustees ( in case of a deceased customer) that the third party is acting on their behalf, before treating the complaint.

How do you resolve complaints?

We would investigate the issues raised and provide feedback on the resolution action taken.

May I appeal a decision?

Where a customer is dissatisfied with the resolution outcome, he/she can appeal in writing within 30 days to Head, Customer Experience who will ensure that a review is conducted and the decision communicated to the customer

If the customer is still dissatisfied with appeal outcome, he/she may seek an external review. Available options include;

1. Consumer Protection Dept, ([email protected])
   Central Bank of Nigeria
   Central Business District
   Garki Abuja
2. Consumer Protection Council ([email protected])
   Plot 1105 Dar Es Salaam Street
   Off Aminu Kano Crescent
   Wuse II Abuja

About Union Bank

Union Bank is Nigeria’s most reliable and trusted banking partner. We make lives better by delivering the simplest, smartest solutions and guaranteeing the best experience every time.

Union Bank of Nigeria (“UBN”) was established in 1917 and is one of Nigeria’s long-standing and most respected financial institutions, offering a portfolio of banking services to individuals, SMEs, commercial and corporate clients.

With a robust geographical network comprising more than 284 service centres and over 934+ ATMs spread across Nigeria, we have remained committed to helping individuals, families and businesses grow for nearly a century.

Aggressive execution of our strategy is underway, leveraging a robust transformation team largely focused on people, processes and technology.

Vision

Union Bank is Nigeria’s most reliable and trusted banking partner.

Mission

Union Bank makes lives better by delivering the simplest, smartest solutions and guaranteeing the best experience every time.

Core Values

Finding simpler and smarter ways to do things better every time. We are a forward-thinking bank.

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