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9Mobile Customer Care Guide | How to Contact 9Mobile Customer Care.
9Mobile Customer Care: 9Mobile customer care agents vary from personified three digits numbers, actual phone numbers to live chat, electronic mails, and even social media accounts. 9mobile customer care is 200, not everyone knows this, except the network users. However, to know How to Contact 9Mobile Customer Care read through this article carefully.
There are many reasons why you would want to talk to a customer service representative. It could be due to an issue with a device you bought from them, for issues with cell service coverage, failure of your line to activate, or due to failure to load credit on your line.
Customer care is the process of looking after customers to best ensure their satisfaction and delightful interaction with a business and its brand, goods, and services.
For any business to survive in today’s competitive market, their customer care service must be excellent. Customer care is very important to any business, or organization (big or small). You need to listen to your customers, while also making them believe you value them. This is what customer care is all about.
You can argue that it is much easier to get a customer than to keep a customer, this is where customer care comes in. You want your customers to always come back to you after a transaction. To achieve this, you have to have a quality customer care service. This is where Etisalat Customer Care comes in.
What is the Customer Care Service?
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.
Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions.
Customer care describes how people are treated when they interact with a brand. This includes all experiences with the company and its employees before, during, and after a purchase. Customer care is an important aspect of customer service because it fosters an emotional connection with the brand’s community.
9Mobile Customer Care
9Mobile customer care is arguably the fastest among other telecom networks we have in Nigeria. Their customer care service is second to none and is available 24/7. With their agent always ready to help and assist you.
I have experienced from different telecom network providers in Nigeria and I can say Etisalat is one of the best in customer care. With the Etisalat customer care service, you don’t have to wait long hours before your call is picked. Your queries are resolved faster than you can imagine.
With other networks, sometimes I have to wait till late at night before calling their customer care line because that’s the only time I can guarantee that my call will be answered by an Agent. However, with 9mobile you can call at any time, with no difficulty speaking to any of their agents.
9Mobile Online Customer Care
From your 9Mobile line, you can dial 200 and follow the prompt. Usually, if you have an Etisalat sim you can get in touch with their customer care agent directly from your phone. Dial 200 from your 9Mobile line, it will initially be picked by an automated system.
Listen to the instruction carefully, and follow the instruction. You will be re-directed to their customer service agent. It’s actually easy and nothing complicated about it.
9Mobile Land Line Number
0809-0000-200 from any other network locally. Just like with your 9Mobile sim, you can reach the Etisalat customer care service from other networks as well. Dial 0809-0000-200 from any local network provider (MTN, GLO, Airtel, etc.) and follow the prompt.
+234- 809- 0000-200 from an international line. If you want to reach the Etisalat Customer Care service from an international line e.g Vodafone, you will have to dial +234- 809- 0000-200. Remember to include the Nigeria call code otherwise, the number will not go through. This also works like the others.
9Mobile Fax Number
The Fax number is 0809-0000-201: This is actually different from the others. If you know how the fax machine works, then this option would work well for you, but if you don’t, I’ll advise you to stick to the other options available to you.
9Mobile Customer Care Email Address
Send mail to [email protected]: This is actually straight forward. Aside from reaching them on phone, you can also reach them directly through the mail. Just send in your queries to their official email address, and they will get back to you.
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