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Glo Customer Care Live Chat and Call Guide for Users.
Glo Customer Care: Without quality Customer Care, there will be no harmony in business. So, in order to grow your business, you need to create outstanding services and engage with your customers. To do that, you need to keep tracking their particular needs and make personalized offers. This article will guide you on Glo Customer Care Live Chat and Call.
The Glo family value each and every customer. This is the reason they invest a lot of time and resource into their Customer Care Department. Their call center is open 24/7 to ensure they are always available and ready to attend to you.
Their walk-In Gloworld shops provide a physical interface for them to interact with you in person while solving your challenges or providing other services you require.
There are many reasons why you would want to talk to a customer service representative. It could be due to an issue with a device you bought from them, for issues with cell service coverage, failure of your line to activate, or due to failure to load credit on your line.
You can contact a customer service representative due to a myriad of reasons including device issues, technical problems, payment issues, and activation problems. The methods you can use to contact customer service include phone, live chat, email, help desk, and social media.
What is Customer Care?
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.
Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions.
Customer care describes how people are treated when they interact with a brand. This includes all experiences with the company and its employees before, during, and after a purchase. Customer care is an important aspect of customer service because it fosters an emotional connection with the brand’s community.
Characteristics of Good Customer Care Service
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met. Customer service is meeting the needs and desires of any customer. Some characteristics of good customer service include:
- Promptness: Promises for delivery of products must be on time. Delays and cancellations of products should be avoided.
- Politeness: Politeness is almost a lost art. Saying ‘hello,’ ‘good afternoon,’ ‘sir,’ and ‘thank you very much’ are a part of good customer service. For any business, using good manners is appropriate whether the customer makes a purchase or not.
- Professionalism: All customers should be treated professionally, which means the use of competence or skill expected of the professional. Professionalism shows the customer they’re cared for.
Glo Customer Call Centre
Our phone-in Call Centre is the hub of our customer service. It functions twenty-four hours a day, seven days a week, answering all inquiries and providing after-sales support on the phone.
They have a vibrant workforce of talented individuals with skills in major Benin languages and offer specialized Call Centres for Postpaid and BlackBerry Customers.
Their Call Centres ensure that they attend to and resolve all customer’s issues promptly, efficiently, and professionally, from information and inquiries to requests or complaints.
If we can help in any way, please feel free to contact them on 121 or 151, or simply send an email to [email protected]. You can also reach us on +229-98-030-151 or +229-98-121-121.
Glo Customer Live Chat
The Glo customer service Live chats facility is another avenue you can use to talk to a customer service representative. The live chat facility affords its users the opportunity of communicating with a customer care agent in real-time just like on the phone.
The live chat is slower than a phone since you have to type your queries as opposed to speaking them. However, it is just as effective since you will be speaking to a customer service representative.
Glo Customer Service Contacts
- Globacom Limited, Mike Adenuga Towers, 1, Mike Adenuga Close, Off Adeola Odeku Street, Victoria Island, Lagos. Nigeria.
- Toll-Free Number (For prepaid lines on the Glo network): 121. Other Networks: +2348050020121.
- Toll-Free Number (For postpaid lines on the Glo network): 200. Other Networks: +2348050020200.
- [email protected]
- [email protected]
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